Customers

Quality and reliability set our nitrogen products apart in the marketplace. Thanks to nine nitrogen production complexes in Canada, the United Kingdom, and the United States, along with industry-leading distribution and logistics capabilities, our customers know they’ll receive the exact products they need precisely when they need it.

Products

We offer customers dozens of nitrogen products from five product categories: urea ammonium nitrate (UAN); ammonia; granular urea; ammonium nitrate; and other products, including diesel exhaust fluid and compound fertilizers. 

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Customer Support

Our sales and customer support professionals are dedicated to providing responsible, reliable and friendly service to customers. Our focus is on developing long-term relationships with customers by offering innovative sales and marketing programs, including current and forward pricing, demand planning and sales status reporting, as well as world-class, web-based contract and order management through the company's PROMISE system. PROMISE, available 24/7, provides access to order entry, shipping, billing and contract status information.

For questions concerning CF Industries’ products or customer support, please contact us at:

Telephone: (800) 462-8565
Fax: (847) 405-2687
Email: cfcs@cfindustries.com

Donaldsonville Nitrogen Complex

A panoramic view of our Donaldsonville Nitrogen Complex, which is located on the Mississippi River in Louisiana. The Donaldsonville facility is the largest nitrogen complex in the world.

World Class Manufacturing

Our nine nitrogen complexes are strategically located in Canada, the United Kingdom, and the United States to access inexpensive and abundant natural gas, the main feedstock of the products we make. Highly trained engineers and operators keep our plants running 24 hours a day to meet the needs of our customers throughout the world.

Here's where we're located.

Distribution Flexibility

We operate as an integrated manufacturing and distribution system, providing a reliable source of nitrogen fertilizers to agricultural and industrial customers.

In North America, we distribute products to retailers through one of the industry's largest networks of terminals and warehouses, and we ship via barge, rail, pipeline and truck.

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In the United Kingdom, our fertiliser products are transported by road directly from our plants to farm in our signature blue bags.  

Learn More About Our Order Process and Customer Service in the United Kingdom

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UK Advice and Services

CF Fertilisers UK advice and services have been specifically designed to support British farmers in their quest for optimal nutritional stability through fertiliser planning.

CF advice helps farmers focus on using fertiliser as efficiently as possible.  It is accessed via a nationwide team of FACTS (Fertiliser Advisers Certification and Training Scheme) qualified CF Advisers and Distributor Fieldsmen based in their local regions with an understanding of local cropping and farming issues.

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